Terms of service
Sapphire Soul · Legal
Terms of Service
Order in good faith, wear it often, and tell us if something is wrong.
How buying from sapphiresoul.in works, in plain terms.
Last updated · 5 July 2026
What we sell
Fashion jewellery, made properly.
Plated brass and alloy, set with cubic zirconia and glass. Not gold, not silver, not precious stones — and never sold as such. What we stand behind is how a piece leaves us.
Ordering and payment
Prices are in Rupees and include GST. Pay by card or UPI through Razorpay, or by cash on delivery where it is offered — some pincodes are prepaid only, and any COD fee is shown at checkout.
You need to be 18 or over to order.
If a piece has sold out or a price has gone up wrong on the site, we will tell you and refund you rather than send the wrong thing.
Shipping
We dispatch in 1–3 working days, and delivery usually takes 4–8 more. Tracking comes to you as soon as it leaves us. India only.
Please give a full address and a working phone number — the courier needs both, and we cannot change an address once a parcel is out.
Couriers, weather and festival rushes can slow things down. If a delay becomes unreasonable, we will refund you.
Returns and cancellations
Cancel any time before dispatch, free. Just write to us.
If something arrives damaged, faulty or wrong, send us a photo within 7 days and we will replace it or refund you — your choice, and we cover the postage.
Changed your mind? Send it back unworn in its box within 7 days and we will refund you once it reaches us. Postage is yours, and COD fees are not refunded.
Earrings can only be returned if they are faulty. Personalised pieces cannot be returned unless something is wrong with them.
Refunds take 5–7 working days. COD orders are refunded by bank transfer or UPI.
Finish and stones
Plating is a finish, not a material. It sits on the surface, and how long it stays bright depends on how a piece is worn — perfume, sweat, water and humidity all shorten it.
So we make no promise about how long a finish will last, and nothing is sold with a guarantee on it. Fading and tarnishing are the natural end of plating, not a fault. Care instructions come with every order.
Workmanship is different. A clasp that fails, a stone that comes away, a link that opens — tell us within 7 days and we will replace the piece.
Stones are cubic zirconia and glass, hand-set, so small differences in colour and placement are normal. Screens show colour differently too.
Wearing them
Our pieces contain brass and plated alloys. If you have a metal sensitivity, check before wearing, and stop if your skin reacts.
Take them off to sleep, swim or exercise. Keep small pieces away from children and pets.
A few small things
Our photographs, designs and copy are ours — please do not use them to sell your own pieces. If you tag us in a photo, we may reshare it with credit, and we will take it down if you ask.
Discount codes are single use, carry no cash value, and can be withdrawn at any time.
We may ask for prepayment on future orders if COD parcels are repeatedly refused.
If something goes wrong
Write to us first. Almost everything is settled in one email, and faster than any formal route.
Our responsibility for an order is limited to what you paid for it. Nothing here takes away your rights under Indian consumer law. These terms are governed by Indian law, and the courts of Mumbai have jurisdiction.
We may update this page. The version live when you order is the one that applies.
Anything at all — care@sapphiresoul.in. We read everything, and reply like humans.
Sapphire Soul · Lokhandwala Complex, Andheri West, Mumbai 400053, Maharashtra, India