.ss-priv * { box-sizing: border-box; }
.ss-priv {
max-width: 700px;
margin: 0 auto;
padding: 0.5rem 0 4rem;
font-family: 'Karla', 'Helvetica Neue', Helvetica, Arial, sans-serif;
color: #111111;
text-align: left;
}
/* ── Header ── */
.ss-eyebrow {
font-size: 10px;
letter-spacing: 0.26em;
text-transform: uppercase;
color: #0C1A38;
opacity: 0.55;
margin: 0 0 16px;
}
.ss-priv h1 {
font-family: 'Playfair Display', Georgia, 'Times New Roman', serif;
font-size: 46px;
font-weight: 500;
color: #0C1A38;
line-height: 1.12;
letter-spacing: -0.01em;
margin: 0 0 20px;
}
.ss-lede {
font-family: 'Playfair Display', Georgia, serif;
font-size: 20px;
font-style: italic;
color: #0C1A38;
line-height: 1.65;
margin: 0 0 18px;
}
.ss-intro {
font-size: 15.5px;
line-height: 1.85;
color: #111111;
opacity: 0.85;
margin: 0 0 14px;
}
.ss-updated {
font-size: 11px;
letter-spacing: 0.18em;
text-transform: uppercase;
color: #111111;
opacity: 0.45;
margin: 0 0 2.75rem;
}
/* ── Signature panel: the one navy moment ── */
.ss-promise {
background: #0C1A38;
color: #FFFFFF;
padding: 2.25rem 2rem 2rem;
margin: 0 0 3.25rem;
}
.ss-promise-label {
font-size: 10px;
letter-spacing: 0.26em;
text-transform: uppercase;
color: rgba(255,255,255,0.60);
margin: 0 0 14px;
}
.ss-promise-line {
font-family: 'Playfair Display', Georgia, serif;
font-size: 31px;
font-weight: 500;
color: #FFFFFF;
line-height: 1.28;
margin: 0 0 14px;
}
.ss-promise-body {
font-size: 15px;
color: rgba(255,255,255,0.82);
line-height: 1.8;
margin: 0;
}
/* ── Sections ── */
.ss-section {
border-top: 1px solid rgba(12,26,56,0.18);
padding-top: 1.75rem;
margin-top: 2.5rem;
}
.ss-section:first-of-type { margin-top: 0; }
.ss-head { display: flex; align-items: baseline; gap: 14px; margin: 0 0 16px; }
.ss-num {
flex: 0 0 auto;
font-size: 10px;
letter-spacing: 0.16em;
color: #0C1A38;
border: 1px solid rgba(12,26,56,0.30);
padding: 4px 8px;
line-height: 1;
}
.ss-priv h2 {
font-family: 'Playfair Display', Georgia, serif;
font-size: 26px;
font-weight: 500;
color: #0C1A38;
line-height: 1.3;
margin: 0;
}
.ss-priv p.ss-p {
font-size: 15px;
line-height: 1.85;
color: #111111;
margin: 0 0 16px;
}
.ss-priv p.ss-p:last-child { margin-bottom: 0; }
.ss-priv strong.ss-term { color: #0C1A38; font-weight: 700; }
.ss-priv a { color: #0C1A38; text-decoration: underline; text-underline-offset: 3px; }
.ss-priv a:hover { opacity: 0.65; }
/* ── Callouts ── */
.ss-note { border-left: 2px solid #0C1A38; padding: 0.15rem 0 0.15rem 1.25rem; margin: 0; }
.ss-note p { font-size: 15px; line-height: 1.8; color: #0C1A38; margin: 0; }
.ss-rights {
border: 1px solid rgba(12,26,56,0.22);
padding: 1.35rem 1.5rem;
margin: 0 0 18px;
font-size: 15px;
line-height: 2.05;
color: #0C1A38;
}
/* ── Closing line ── */
.ss-closing {
border-top: 1px solid rgba(12,26,56,0.18);
padding-top: 1.5rem;
margin-top: 2.5rem;
font-size: 15px;
line-height: 1.85;
color: #0C1A38;
}
.ss-closing-addr {
display: inline-block;
margin-top: 10px;
font-size: 13px;
color: #111111;
opacity: 0.6;
}
@media (max-width: 600px) {
.ss-priv h1 { font-size: 34px; }
.ss-lede { font-size: 18px; }
.ss-promise { padding: 1.75rem 1.35rem 1.5rem; }
.ss-promise-line { font-size: 25px; }
.ss-priv h2 { font-size: 22px; }
}
Sapphire Soul · Shipping
Shipping
Packed by hand, sealed, and tracked from the moment it leaves us.
Where we ship, how long it takes, and what we do when something goes wrong.
Last updated · 5 July 2026
Our promise
If it doesn't reach you, that's ours to fix.
Lost, damaged in transit, or late beyond anything reasonable — we replace the piece or refund you in full. You will never have to argue with a courier on our behalf. That is our job, and we do it.
01
Where we ship
Anywhere in India our couriers reach. Not overseas yet — soon.
Shipping and any cash-on-delivery fee are shown at checkout before you pay. Nothing is added afterwards.
02
How long it takes
We dispatch within 1–3 working days, and delivery usually takes 4–8 more. We would rather tell you a longer number and beat it than the other way round.
If your order is going to be slower than that, we will tell you before you have to ask.
Made-to-order and personalised pieces take longer, and the timing is on the product page so you know before you buy.
03
Tracking
Your tracking link comes by email and message the moment the parcel leaves us. It can sit quiet for a few hours before the first scan appears — that is normal, and it is already moving.
04
Your address
One thing we need from you: a complete address and a number you will answer. Couriers call before they deliver, and this is where most parcels lose their way.
Caught a mistake after ordering? Write to us straight away. If it has not left us yet, we will fix it. If it has, we will do what we can with the courier.
If a parcel comes back to us undelivered, we will send it out again — no charge the first time.
05
When things slow down
Weather, strikes, festival weeks and courier backlogs all happen. When they do, we chase the courier so you do not have to, we tell you what we know, and if the wait stops being reasonable we refund you without making you ask twice.
06
If something goes wrong
Marked delivered but nothing arrived? Tell us as soon as you notice. Couriers move fastest on a fresh trail, so the sooner we hear, the sooner we find it — and we will keep you posted while we do.
Parcel looks opened or knocked about? A quick photo before you unpack helps us settle it in one message instead of five. If you have already opened it, tell us anyway — we will sort it out.
Either way, you are not out of pocket. We replace the piece or refund you in full, and we take it up with the courier ourselves.
Anything at all — care@sapphiresoul.in. We read everything, and reply like humans.
Sapphire Soul · Lokhandwala Complex, Andheri West, Mumbai 400053, Maharashtra, India
