.ss-priv * { box-sizing: border-box; }
.ss-priv {
max-width: 700px;
margin: 0 auto;
padding: 0.5rem 0 4rem;
font-family: 'Karla', 'Helvetica Neue', Helvetica, Arial, sans-serif;
color: #111111;
text-align: left;
}
/* ── Header ── */
.ss-eyebrow {
font-size: 10px;
letter-spacing: 0.26em;
text-transform: uppercase;
color: #0C1A38;
opacity: 0.55;
margin: 0 0 16px;
}
.ss-priv h1 {
font-family: 'Playfair Display', Georgia, 'Times New Roman', serif;
font-size: 46px;
font-weight: 500;
color: #0C1A38;
line-height: 1.12;
letter-spacing: -0.01em;
margin: 0 0 20px;
}
.ss-lede {
font-family: 'Playfair Display', Georgia, serif;
font-size: 20px;
font-style: italic;
color: #0C1A38;
line-height: 1.65;
margin: 0 0 18px;
}
.ss-intro {
font-size: 15.5px;
line-height: 1.85;
color: #111111;
opacity: 0.85;
margin: 0 0 14px;
}
.ss-updated {
font-size: 11px;
letter-spacing: 0.18em;
text-transform: uppercase;
color: #111111;
opacity: 0.45;
margin: 0 0 2.75rem;
}
/* ── Signature panel: the one navy moment ── */
.ss-promise {
background: #0C1A38;
color: #FFFFFF;
padding: 2.25rem 2rem 2rem;
margin: 0 0 3.25rem;
}
.ss-promise-label {
font-size: 10px;
letter-spacing: 0.26em;
text-transform: uppercase;
color: rgba(255,255,255,0.60);
margin: 0 0 14px;
}
.ss-promise-line {
font-family: 'Playfair Display', Georgia, serif;
font-size: 31px;
font-weight: 500;
color: #FFFFFF;
line-height: 1.28;
margin: 0 0 14px;
}
.ss-promise-body {
font-size: 15px;
color: rgba(255,255,255,0.82);
line-height: 1.8;
margin: 0;
}
/* ── Sections ── */
.ss-section {
border-top: 1px solid rgba(12,26,56,0.18);
padding-top: 1.75rem;
margin-top: 2.5rem;
}
.ss-section:first-of-type { margin-top: 0; }
.ss-head { display: flex; align-items: baseline; gap: 14px; margin: 0 0 16px; }
.ss-num {
flex: 0 0 auto;
font-size: 10px;
letter-spacing: 0.16em;
color: #0C1A38;
border: 1px solid rgba(12,26,56,0.30);
padding: 4px 8px;
line-height: 1;
}
.ss-priv h2 {
font-family: 'Playfair Display', Georgia, serif;
font-size: 26px;
font-weight: 500;
color: #0C1A38;
line-height: 1.3;
margin: 0;
}
.ss-priv p.ss-p {
font-size: 15px;
line-height: 1.85;
color: #111111;
margin: 0 0 16px;
}
.ss-priv p.ss-p:last-child { margin-bottom: 0; }
.ss-priv strong.ss-term { color: #0C1A38; font-weight: 700; }
.ss-priv a { color: #0C1A38; text-decoration: underline; text-underline-offset: 3px; }
.ss-priv a:hover { opacity: 0.65; }
/* ── Callouts ── */
.ss-note { border-left: 2px solid #0C1A38; padding: 0.15rem 0 0.15rem 1.25rem; margin: 0; }
.ss-note p { font-size: 15px; line-height: 1.8; color: #0C1A38; margin: 0; }
.ss-rights {
border: 1px solid rgba(12,26,56,0.22);
padding: 1.35rem 1.5rem;
margin: 0 0 18px;
font-size: 15px;
line-height: 2.05;
color: #0C1A38;
}
/* ── Closing line ── */
.ss-closing {
border-top: 1px solid rgba(12,26,56,0.18);
padding-top: 1.5rem;
margin-top: 2.5rem;
font-size: 15px;
line-height: 1.85;
color: #0C1A38;
}
.ss-closing-addr {
display: inline-block;
margin-top: 10px;
font-size: 13px;
color: #111111;
opacity: 0.6;
}
@media (max-width: 600px) {
.ss-priv h1 { font-size: 34px; }
.ss-lede { font-size: 18px; }
.ss-promise { padding: 1.75rem 1.35rem 1.5rem; }
.ss-promise-line { font-size: 25px; }
.ss-priv h2 { font-size: 22px; }
}
Sapphire Soul · Returns
Returns & Refunds
Try it on. Live with it a few days. If it isn't right, send it back.
How returns work, what we refund, and how to start one.
Last updated · 5 July 2026
Our promise
15 days, and we arrange the pickup.
One email starts it. We send a courier to your door, we do not ask you to justify yourself, and we do not keep you waiting for the money. If we got it wrong, we make it right without you having to push.
01
If something is wrong with it
Damaged, faulty, or simply not what you ordered — tell us within 15 days of delivery and we will replace it or refund you in full, including what you paid for shipping. Your choice, not ours.
A photo helps us sort it in one message rather than five, but if that is awkward, write to us anyway. We are not going to make you prove it.
A clasp that gives way, a stone that comes loose, a link that opens — that is workmanship, and it is on us.
02
If you have changed your mind
It happens, and it is not a problem. Send it back unworn, in its box, within 15 days of delivery. We arrange the pickup and we cover it.
You do not owe us a reason. Trying something on and deciding it is not you is the whole point of buying jewellery you can wear on a Tuesday.
Two things we cannot take back: earrings, unless they are faulty, because hygiene leaves us no choice — and pieces personalised for you, which have nowhere else to go.
03
Refund, or something else
Refunds go back the way you paid, within 5–7 working days of the piece reaching us. For cash-on-delivery orders, we send it by UPI or bank transfer to details you give us. No restocking fee, no deductions.
If you would rather swap it for another piece, say so and we will hold your size while the first one travels back, so you are not waiting twice.
Or take it as store credit and we will add 10% — it never expires, and it works on anything.
04
Finish and wear, honestly
Plating is a finish, not a material. Worn often, near perfume and water and everyday life, it softens with time — that is the nature of it, and it is why we do not pretend otherwise or charge you fine jewellery prices.
So a finish that has faded after months of wear is not something we can take back as a fault. What we can do is tell you how to slow it down, and give you 20% off the same piece when you want it fresh again. Write to us and we will set that up.
05
How to start one
Write to care@sapphiresoul.in with your order number and a line about what happened. That is the whole process. We reply within a day, book the pickup, and take it from there.
Anything at all — care@sapphiresoul.in. We read everything, and reply like humans.
Sapphire Soul · Lokhandwala Complex, Andheri West, Mumbai 400053, Maharashtra, India
